Policies

Cancellation and refund policy

Last updated: 7 November 2026

Booking requests

A booking request on the website commits you to nothing and involves no payment. We hold a seat until we contact you, and you can cancel any time before confirmation by WhatsApp.

Confirmation and payment

A seat is confirmed after the level check, once we agree the group, times and fees with you and you pay in the way we agree. We confirm in writing on WhatsApp.

If you cancel before the start

48 hours or more before the first session: full refund. Within the last 48 hours: a full refund or a move to the next group, as you choose, once.

If you cancel after the start

Within the first two sessions: we refund the remaining sessions. After that there is no refund, but the remaining sessions can move to the next group once, if a seat is free. Missed sessions are not refunded.

If we cancel

If MERAS cancels a group, postpones it by more than a week, or the group does not fill, we tell you straight away and either refund you in full or move you to another group, as you choose. If we cancel a single session, we reschedule it.

When refunds are paid

Within 14 days of the refund being agreed, by the same method you paid whenever possible.

Books: before confirmation

A book request on the website commits you to nothing. You can change or cancel it by WhatsApp until we confirm it with you, and you pay nothing until you agree the total.

Books: returns and exchanges

You can return or exchange a book within 14 days of receiving it, without giving a reason, if it is in its original condition with no writing or damage, together with the receipt. If a book arrives damaged or is not the one you ordered, we replace it or refund it in full within 30 days of receipt and pay the shipping. Otherwise the buyer pays return shipping, and the original delivery fee is refunded only if the mistake was ours.